If you already have tools and systems in place, should you build your survey in-house? If your operation is small then it’s worth considering. However if input from disparate groups of specialists is required and if you’ll need to gather together a wide range of resources and knowledge, you may benefit from working with a third-party to scale up and implement an effective (and ongoing) survey.
Doug Cain from any-3 explains here
The art of building a wall
Doug Cain, Director of Technology - any-3
April 2025
Companies naturally like benchmarks as a measure of how they’re performing against the competition – and against businesses they might aspire to emulate. However, does benchmarking your employee engagement or customer experience programme really lead you to the golden egg?
Hedley Hamilton from any-3 discusses here
Benchmarking: It’s not always the golden goose!
Hedley Hamilton, CEO - any-3
March 2025